hearX Cloud - Real-time Secure Management

hearX CloudCloud-based data management portal

Manage and monitor healthcare referrals and data securely, in real-time
HIPAA Compliant I POPIA Compliant I hearX is SOC2® compliant

What is hearX Cloud?

hearX Cloud is hearX’s online and app-based data management portal, included free with our clinical and screening product subscriptions. This portal ensures secure data transfer and synchronization between hearX devices and the portal, enabling you to view all patient and test data online

hearX App is a mobile interface for patient data capturing and management. The ecosystem design facilitates access to all hearX Cloud solutions in an easy-to-use manner.

hearX Cloud is an electronic health record (EHR) web portal for online data management, asynchronous telehealth capabilities, referral management, report generation, data download, and bulk patient uploads to enable secure real-time data monitoring and efficient result management.

Save time and effort with patient data management

Save time and effort with patient data management

Enjoy simplified, secure online data management

Easy accessibility

Designed for healthcare practitioners worldwide, view detailed test results and generate reports from anywhere, any time.

Effortless workflows and real-time data management

Seamlessly sync between the hearX App and hearX Cloud for real-time reporting, data uploads and management. Enjoy a simplified customer experience with easy referral management and patient journey tracking.

Access data securely, for peace of mind

hearX is HIPAA, GDPR and SOC® 2 compliant, which validates our commitment to critical security standards to protect and secure client data.

What some of our customers say

I have just finished running a test and it works perfectly! The new version of mHealth is quick and easy-to-use. Congrats to all in your team!

Raphael Zakine

Director, Audiome

Taking online healthcare data management to the next level

Features that you can benefit from

hearX Cloud

Cloud Image

    hearX app

    App Image

      Find out how hearX Cloud can simplify your data management

      Book a consultation with our team to see hearX Cloud in action.

      Frequently Asked Questions

      What is the difference between hearX Cloud and the hearX App?
      hearX, a product of hearX® Group, consists of the hearX App and hearX Cloud. The hearX App is a mobile interface for patient and facility data capturing and management. It is designed to facilitate access to all hearX solutions, as offered by hearX®. The hearX Cloud offers an EHR web portal for online data management, asynchronous telehealth capabilities, referral management, report generation, data download, and bulk patient upload to enable secure real-time data monitoring.
      Can I change my hearX username and password?
      Yes, the following link:https://accounts.hearxgroup.com/will redirect you to the accounts screen where you can either sign in to your account or select ‘Reset password’. Once the reset option has been selected, provide the email address and an automated email will be sent with a link to reset your password.
      How can I add a tester account?
      Tester accounts can be added directly from the hearX App (from version 6012 onwards). Testers can also be added from the administrator account on hearX Cloud. Access the training platform for detailed instructions on how to add a tester.
      What is the hearX App?
      The hearX App is a mobile interface for patient and facility data capturing and management. It is designed to facilitate access to all hearX solutions, as offered by hearX®.
      Do I need an internet connection to perform hearing tests on the hearX App?
      The hearX App makes it possible to do hearing testing anytime and anywhere, as it allows testing without being connected to the internet.
      Which devices are compatible with the hearX App?
      The hearX App is compatible with all devices purchased from hearX®. Please contact hearX® sales for sales enquiries:sales@hearxgroup.com.
      Do I need a subscription for hearX App?
      No. The hearX App can be accessed for free when purchasing any hearX® software (hearTest, hearTest Occ Health, hearScreen, hearX® STK, or Vula Vision*). *Only sold to residents in South Africa.
      Do I need an internet connection to sync my test results from hearX App to hearX Cloud?
      Yes. Syncing of test results from hearX App to hearX Cloud requires a stable internet connection.
      Can I use my hearX® products without the hearX App?
      hearScreen, hearTest, hearTest Occ Health, Vula Vision* and hearX® STK need to be used within the hearX App, while hearScope can be used within the hearX App or as stand-alone applications. * Only sold to residents in South Africa.
      What is hearX Cloud?
      hearX Cloud is the secure cloud-based web portal used to store and access data received from the hearX App operating on a smart device.
      Can data in hearX Cloud be integrated into any system?
      hearX Cloud has a standard Restful API that is available for integration into any other EHR or health data system. Please contactsupport@hearxgroup.comshould you be interested in obtaining the API documentation.
      How do I access hearX Cloud?
      Open your web browser and search forhttps://cloud.mhealthstudio.com. Please use your hearX® account username and password to sign in.
      FOR AUSTRALIAN CUSTOMERS: Please usehttps://auscloud.mhealthstudio.comto access the Australian version of hearX Cloud. The hearX Cloud link will not automatically redirect and access to hearX Cloud should be registered on the Australian instance.
      FOR US CUSTOMERS: Please usehttps://uscloud.mhealthstudio.comto access the US version of hearX Cloud. The hearX Cloud link will not automatically redirect and access to hearX Cloud should be registered on the US instance.
      What is the difference between a tester account and an admin account in hearX Cloud?
      Admin RoleTester Role
      Testers
      Add new tester accounts✔✘
      View all tester accounts and account details which had been previously added.✔✘
      Edit existing tester account details✔✘
      View the status of the tester account✔✘
      Facilities
      Add new facilities✔✔
      View all facilities which were previously added and also view the patients and test that were conducted at a specific facility.✔✔
      Edit existing facilities✔✘
      Patients
      Add new patients✔✔
      View, edit and delete patients and patient details✔✔
      View patient duplicates✔✘
      hearScreen
      View all hearScreen tests that were performed✔✔
      View detailed test information such as test results, patient, and facility details.✔✔
      'Send SMS' function✔✔
      hearTest
      View all hearScreen tests that were performed.✔✔
      View detailed test information such as test results, patient, and facility details.✔✔
      Vision
      View all Vision tests that were performed.✔✔
      View detailed test information such as test results, patient, and facility details.✔✔
      'Send SMS' function✔✔
      Devices
      Headphones
      View headphone calibration details✔✔
      View headphone calibration certificates✔✔
      Phones
      View smart devices registered under the account✔✔
      Headphones v5: Similar functionality as 'Headphones'✔✔
      Licenses
      View the software licenses subscriptions linked to the account.✔✔
      Settings
      Create an SMS message to be sent to patients.✔✘
      Access Self test Kit URL✔✘
      Can I access my test results in hearX Cloud?
      Yes. All the hearX® clinical applications (hearScreen, hearTest, hearSpeech, hearX® STK and Vula Vision) can be accessed from the hearX App. If the user has a hearScope product, otoscopy images can be captured and attached to the hearing test results after tests are completed. These test results sync to hearX Cloud where they can be viewed in detail, and it is also possible to download a patient report. Please access the training platform for more information.
      Can I use a tester account to sign in to hearX Cloud?
      Yes. Testers have limited access to hearX Cloud.
      Can multiple users access hearX Cloud simultaneously?
      Yes. It is possible to have multiple testers and the administrator signed into hearX Cloud simultaneously.
      Does hearX Cloud enable automated SMSes?
      Yes. Should the administrator want to inform the patient about specific test events, it is possible to set up custom SMSes and emails in hearX Cloud. This function is limited to specific products and may be subjected to additional costs. Please contactsupport@hearxgroup.comfor more information regarding this function.

      Published articles that feature mHealth

      Global use and outcomes of the hearWHO mHealth hearing test
      Global use and outcomes of the hearWHO mHealth hearing test
      De Sousa KC, Smits C, Moore DR, Chada S, Myburgh H and Swanepoel DW

      Digital Health
      2022
      Patient uptake, experience, and satisfaction using web-based and face-to-face hearing health services: Process evaluation study
      Patient uptake, experience, and satisfaction using web-based and face-to-face hearing health services: Process evaluation study
      Ratanjee-Vanmali H, Swanepoel D and Laplante-Lévesque A

      Journal of Medical Internet Research
      2020
      eHealth technologies enable more accessible hearing care
      eHealth technologies enable more accessible hearing care
      Swanepoel D

      Seminars in Hearing
      2020
      mHealth hearing screening for children by nonspecialist health workers in communities
      mHealth hearing screening for children by nonspecialist health workers in communities
      Dawood N, Asmail FM, Louw C and Swanepoel D

      International Journal of Audiology
      2020

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