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hearScope™ and Android 10 supported devices

hearScope™ and Android 10 supported devices

01/30/2020
With the latest Android 10 release, it has come to our attention that users are experiencing compatibility issues with the hearScope™ app. The reason for this is that with the upgrade to Android 10, smartphones are not supporting UVC devices (external devices required to access the USB of the device) to connect to apps with targetSdkVersion API Levels of 28 and above. This specific Google API level is a requirement for all current apps on the Google Play store. Therefore changing the app available on Google Play Store to support a different API level would not be a solution to the problem.

With the latest Android 10 release, it has come to our attention that users are experiencing compatibility issues with the hearScope™ app. The reason for this is that with the upgrade to Android 10, smartphones are not supporting UVC devices (external devices required to access the USB of the device) to connect to apps with targetSdkVersion API Levels of 28 and above. This specific Google API level is a requirement for all current apps on the Google Play store. Therefore changing the app available on Google Play Store to support a different API level would not be a solution to the problem.

Along with numerous other developers also affected by this issue, we have logged a query with Google who have subsequently informed us that they are in the process of resolving this issue for Google Play.

So as a temporary workaround, our team has developed an alternative way to access and use the hearScope application. Click on the link below to easily upgrade your application outside of Google Play.

The following new features and improvements are available with the software upgrade:

  • An auto-crop and auto-zoom feature that enables the app to remove specula edges when taking images.
  • Image preview feature to review and edit the latest images or videos directly from the camera view; and
  • Enabling portrait view functionality, so that you no longer have to rotate the phone, unless you want to.

In addition to the new features, image resolution has been improved, as well as quicker switch-back between screens is now possible.

Should you require any assistance, please feel free to send us an email at: info@hearxgroup.com.